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My name is Joe and I am one of the owners of SPD. To have a unhappy employee vet his personal opinions about our company on a consumer web site is not fair. We are not scam.Vehicle service contracts are sold at every car dealer in the country and are sold by every vehicle manufacture. We have thousands of happy customers and if you search protection direct we have just announced a new client facing customer service program that we believe will revolutionize the repair industry. Our back round is in healthcare insurance and we have designed all new programs that mimic the monthly customer payment, customer service, and claim process that has been developed by healthcare. We believe that a VSC should be like healthcare for your car and we hope that if you choose to be covered that you give is a try. 12907ea
 Comments (37) |
| 1. Written by Jim Austin on April 29, 2012 from old town, maine, US Service Protection Direct sales reps recently targeted my recently widowed, 75-year-old, Parkinson's Diseased mother. Ultimately she managed to get the credit card company to cancel the transaction--but not before my mother suffered intense anxiety about the mistake she made. Jim |
| 2. Written by Anibal on March 30, 2012 from st. petersburg, florida, US PS. by the way, my policy is still active today. I don't know what to do! |
| 3. Written by Anibal on March 30, 2012 from st. petersburg, florida, US Little after my car's original guaranty expired I decided to open a policy with the "Service Protection Direct" as a replacement program for my manufacturer warranty. Their mailing address is 1301 Jamie Lane, Waterloo, Illinois 62208 and their phone number is 877-728-6040. A few weeks after I started my policy I called for some repairs and was denied! Their reason: "there is a restricted period of time before having the freedom to open claims"; which I though was understandable. But recently, my transmission broke-down due to internal transmission failure; I called and was denied coverage for this service! Their reason: "I don't have sufficient oil-change's receipts since I first opened the policy with them". I explained that I usually purchase my own oil and have it changed by family members. Furthermore, since the transmission was not cover I had to pay for the car rental out of my pocket. I have been paying $186.67 every month for this policy, over a year now. I'm supposedly under their "Platinum" package. I really think that they are targeting me, because oil change is in correlation to the engine not the transmission. I showed them prove of a few general maintenance services, and a maintenance service I did to the transmission about 30,000 miles ago but that was not enough for them. The contracts that "Service Protection Direct" sells to the public are backed by the administrator Marathon, which is registered in the states it does business in. Marathon is responsible for all of their claims. Marathon's mailing address is PO Box 961, O'Fallon, Illinois 62269 and their phone number is 800-205-8988 |
| 4. Written by Lori on June 28, 2011 from -, -, US First off, I was upset that the day I made my last payment on my car loan, I was called by these fools. The pressure was a either buy it now, or give up the opportunity to buy it. Couldn't even take 15 minutes to decide. So either the car dealership, manufacturer, or lender gave these fools my information. I tried to use my warranty and only the ball bearing were covered on a part that needed the whole thing replaced. Well they got my $3,700 and I got a big fat NOTHING! |
| 5. Written by rcbloom2 on May 6, 2011 from henderson, nevada, US I hope your service is better than your mastery of the English language "back round"? You mean "background?" "manufacture" You mean "manufacturer?" Something is wrong here. |
| 6. Written by Protection Direct Rep on April 27, 2011 from st. louis, missouri, US Mike, great question! You’re right that service contract providers must register with the state they do business in. However, Service Protection Direct is not a provider. We’re actually an independent broker of vehicle service contracts and are not required to register the way a provider is. The contracts we sell are backed by the administrator Marathon, which is an A+ rated company by the BBB and is registered in the states it does business in. But it’s a really good point of distinction. |
| 7. Written by Mike on April 18, 2011 from olympia, washington, US Why isn't Service Protection Direct registered with the Insurance Commissioner as a service contract provider? If you aren't registered, you're breaking the law. |
| 8. Written by Protection Direct Rep on April 15, 2011 from st. louis, missouri, US John, We would love to reach out to you, unfortunately we can't look into the issue without more information. Please send your last name and policy number to and we can look into the issue immediately. Sincerely, Customer Service Team |
| 9. Written by Protection Direct Rep on April 15, 2011 from st. louis, missouri, US Thank you, Julie-Ann! We appreciate you reaching out to us and are happy that the issue has been resolved. Please let us know if there is anything we can do to help you in the future. You can contact us with any questions at . Sincerely, Customer Service Team |
| 10. Written by julie-ann on April 1, 2011 from provo, utah, US My complaint dated 3/28/11 has been resolved. I would like to thank SPD for resolving the issue. |
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