Service Protection Direct - A message from the company

Don't let these people rip you off,i just got a letter in the mail well not call them

I received a mailer from your company in July of 2009 stating that my factory warranty was getting ready to expire. I was baffled by this since I had only owned my truck for less that 2 years and I bought it brand new which came with a 3 year or 36K bumper to bumper and a 5 year or 60K powertrain warranty. With that said I contacted the number on the flyer that you sent me and your company convinced me that my information was incorrect and that they could extend my warranty. After speaking with one of your represenatives I told them that I would have to think about this because I could not afford what they were telling me it would cost monthly. I was called back by one of your represenatives and was then transferred to a Supervisor who negotiated the price to $89.90 a month and it was to be on a month to month basis. I agreed to a one time payment from my checking account and was told that if I did not pay the amount each month then the coverage would just end and there would be no early termination fee's. After doing some research I found that in fact my warranty had not ran out and that I still had a year and 3 months left on my 3 year warranty so I did not plan to continue with your company. I received my bank statement in the mail the next month to find that your company was automatically drafting this amount out of my account without my permission. There was no number on my statement to call to have this stopped and finally after paying this for 13 months I had to close my account to have this draft stopped. Then and only then was I contacted by someone from your company telling me that my coverage was going to end it I did not pay the monthly amount. 

 

I explained my situation to Joyce Greer which is who contacted me from your company and she said that there was nothing that she could do. I asked to speak to a Manager and explained it to him as well and he too said that there was nothing that he could do. I never once used your coverage yet over the course of 13 months ended up paying $1168.70 which I have reported to both the Better Business Bureau as well as the Attorney General in St Louis MO. I feel I am owed a full refund and that your company if they are sincere about improving your image then you should return my money and not just offer me a credit for the last draft that was taken out of my account in the amount of $89.90. I did receive a letter from the Attorney General after filing my complaint and also by the Better Business Bureau's mediation department. I am not going to give up on getting what I feel is owed to me until someone steps up and does the right thing and that is give me back the money that was stolen from me. I look forward to hearing back from you regarding this matter.

Where did you get information about my car? Like what model it is, what year it is.

I received a phone call from a lady name Sue I guess from the receiving dept. She in turned told me to come and pick up the mover that I needed to get fixed or money back. I am trying to work with the manufacturer on the problem, and let her know that I am working on it, trying to resolve the hold mess. Well, in turn she frankly told me that "The company will not credit you any money due to customer abuse on the mover". I feel that comment was uncall for in my eyes, she doesn't even know what the *** been going on for 3 weeks now, and now she's telling me that I abuse it, she got some dam nerve in saying that. I feel Lowe's should do something about because if she talk to me like that, then I'm shore she spoke to other people like that also. You people should do something about it!

Beverly, we've made several attempts to reach out to you but you have not called us back. We would very much like to resolve your issue, so please contact us by phone or through .  

Thank you,  

Protection Direct Rep

SPD has orchestrated the largest mass theft since the US Government stole the Black Hills from the Sioux Indians!!!