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11 comments

We recognize that there are a lot of negative comments and customer complaints toward Protection Direct, and some of it is absolutely warranted. We are currently working with the BBB to improve our rating (read more about that here: http://bit.ly/joR2b3), and we are actively trying to improve our image by resolving existing complaints. It's our hope to change our industry by leading the way with solid business practices, responsive customer service and transparent communication.

Post here about your recent experiences (the good, the bad and the ugly) or send them to us through feedback@protectiondirect.com and you will be heard. If you're a current customer and want us to look into a specific incident, be sure to email us your full name and customer ID number so that we can quickly identify your case and try to get the issue resolved.

Customer satisfaction is very important to us and we're here to help!

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Anonymous
#974682

Stop calling people literally 11 times after they told you they don't want to purchase your products then!!!

Anonymous
Fort Myers, Florida, United States #688178

HAHAHAHAHAHAHAHAHAHA :grin

Good one!

Anonymous
#549238

Thank you for the email.

The billing account and coverage has been cancelled since 9/18/12.

Questions regarding refund eligibility should be directed to the selling agent listed below:

Agent Contact Info

Name

SERVICE PROTECTION DIRECT -PROTECTOR 5

Address

1301 JAMIE LN

WATERLOO, IL 62298

Phone

(800)986-3608

Fax

(618)939-4715

Thank you for your business.

Best regards,

Customer Service Support

p: (800) 839-7940 | f: (312) 261-4888

info@paylinkdirect.com

www.paylinkdirect.com

ADVANCING YOUR BUSINESS

Hours of operation: Mon-Fri 8:30am - 5pm CT

Office closed on major holidays and weekends

-----Original Message-----

From: info@paylinkdirect.com [mailto:info@paylinkdirect.com]

Sent: Wednesday, September 26, 2012 7:59 PM

To: Info Mail Group

Subject: Online Form Received - Contact Us Form

Online Form Received - Contact Us Form - 9/26/2012 7:58:35 PM

- Name : Francisco and Maria Olivares

- Street Address : 16220 Sigman Street

- Zip Code : 91730

- Email Address : me.romero@charter.net

- Message : To Whom it May Concern:

As per conversation held with customer service personnel, I am following up with a written letter form to confirm that I would like to...

My policy with your company.

I would like to have a FULL refund due to misleading information given to me prior to purchasing my policy with your company.

I was not told that I would have to provide 6 months of maintenance records on my vehicle before any work could be performed. I made an attempt to try to collect them, however the Dealer where I purchased my vehicle went bankrupt, closing its doors.

I kept getting charged even though I requested several times to have a repair on my vehicle, just to be denied.

I will be expecting a response to this email in the next ten days, or I will proceed to follow up with the Better Business Bureau.

Francisco and Maria Olivares

16200 Sigman Street

Hacienda Heights, Ca. 91745

626 606-8920

Service Contract# 104324993

Dealer# AAW104

Miliage # 86,139

Vehicle # 2007 Nissan Quest

Me.romero@charter.net

***** The information contained in this e-mail message may be privileged, confidential, and protected from disclosure. If you are not the intended recipient, any further disclosure or use, dissemination, distribution, or copying of this message or any attachment is strictly prohibited. If you think that you have received this e-mail message in error, please delete it and notify the sender. *****

- Name : Francisco and Maria Olivares

- Street Address : 16220 Sigman Street

- Zip Code : 91730

- Email Address : me.romero@charter.net

- Message : To Whom it May Concern:

As per conversation held with customer service personnel, I am following up with a written letter form to confirm that I would like to cancel

My policy with your company.

I would like to have a FULL refund due to misleading information given to me prior to purchasing my policy with your company.

I was not told that I would have to provide 6 months of maintenance records on my vehicle before any work could be performed. I made an attempt to try to collect them, however the Dealer where I purchased my vehicle went bankrupt, closing its doors.

I kept getting charged even though I requested several times to have a repair on my vehicle, just to be denied.

I will be expecting a response to this email in the next ten days, or I will proceed to follow up with the Better Business Bureau.

Francisco and Maria Olivares

16200 Sigman Street

Hacienda Heights, Ca. 91745

626 606-8920

Service Contract# 104324993

Dealer# AAW104

Miliage # 86,139

Vehicle # 2007 Nissan Quest

Me.romero@charter.net

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Anonymous
#516565

I spoke to a man named Adrian who proceeded to sell me a bill of goods. When asked "How do you know my car is in the condition I've told you" he replied, they work on the honest system! ha, ha, ha!

Anonymous
#447011

Don't let these people rip you off,i just got a letter in the mail well not call them

Anonymous
#444163

I received a mailer from your company in July of 2009 stating that my factory warranty was getting ready to expire.I was baffled by this since I had only owned my truck for less that 2 years and I bought it brand new which came with a 3 year or 36K bumper to bumper and a 5 year or 60K powertrain warranty.

With that said I contacted the number on the flyer that you sent me and your company convinced me that my information was incorrect and that they could extend my warranty. After speaking with one of your represenatives I told them that I would have to think about this because I could not afford what they were telling me it would cost monthly. I was called back by one of your represenatives and was then transferred to a Supervisor who negotiated the price to $89.90 a month and it was to be on a month to month basis. I agreed to a one time payment from my checking account and was told that if I did not pay the amount each month then the coverage would just end and there would be no early termination fee's.

After doing some research I found that in fact my warranty had not ran out and that I still had a year and 3 months left on my 3 year warranty so I did not plan to continue with your company. I received my bank statement in the mail the next month to find that your company was automatically drafting this amount out of my account without my permission. There was no number on my statement to call to have this stopped and finally after paying this for 13...

I explained my situation to Joyce Greer which is who contacted me from your company and she said that there was nothing that she could do.

I asked to speak to a Manager and explained it to him as well and he too said that there was nothing that he could do. I never once used your coverage yet over the course of 13 months ended up paying $1168.70 which I have reported to both the Better Business Bureau as well as the Attorney General in St Louis MO. I feel I am owed a full refund and that your company if they are sincere about improving your image then you should return my money and not just offer me a credit for the last draft that was taken out of my account in the amount of $89.90. I did receive a letter from the Attorney General after filing my complaint and also by the Better Business Bureau's mediation department.

I am not going to give up on getting what I feel is owed to me until someone steps up and does the right thing and that is give me back the money that was stolen from me.I look forward to hearing back from you regarding this matter.

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Anonymous
#374438

Where did you get information about my car? Like what model it is, what year it is.

Anonymous
#296656

I received a phone call from a lady name Sue I guess from the receiving dept.She in turned told me to come and pick up the mover that I needed to get fixed or money back.

I am trying to work with the manufacturer on the problem, and let her know that I am working on it, trying to resolve the hold mess. Well, in turn she frankly told me that "The company will not credit you any money due to customer abuse on the mover". I feel that comment was uncall for in my eyes, she doesn't even know what the *** been going on for 3 weeks now, and now she's telling me that I abuse it, she got some dam nerve in saying that.

I feel Lowe's should do something about because if she talk to me like that, then I'm shore she spoke to other people like that also.You people should do something about it!

Anonymous
to Janice D - N.J. Lawnmover rep Dexter City, Ohio, United States #733879

I sincerely hope that by now, you've learned how to read so that you know that this thread is all about PROTECTION DIRECT and not some *** receiving dept at Lowe's. Learn how to read ***.

Protection Direct Rep
#291005

Beverly, we've made several attempts to reach out to you but you have not called us back. We would very much like to resolve your issue, so please contact us by phone or through feedback@protectiondirect.com.

Thank you,

Protection Direct Rep

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